Terms of Use – Lallee Design

EXCHANGE POLICY

FOR UNSHIPPED ORDERS:

FOR ORDERS THAT HAVE BEEN SHIPPED OR DELIVERED:

EXCHANGE REQUIREMENTS:

Timeframe: Exchanges must be requested within 7 days after the client receives the product of receipt. 
Processing Time: The procedure takes about 14 working days (excluding weekends) from exchange approval.
Request Submission: Use the live chat button on our website or email sales@lalleedesign.com.
Condition: Items must be in their original condition with all tags, belts, and packaging attached.
Proof Required: Provide videos and receipts for proof. Unboxing videos are mandatory.
Shipping:
- Securely wrap the item and use a tracking service.
- Obtain proof of return shipment as you are responsible for damage until we receive the item.
- You can either authorize us to arrange the return or use UPS – FedEX – DHL. Provide the tracking information for us to follow up.
- If shipping is arranged by you, submit proof and the tracking number to us.
- We are not responsible for lost shipments if tracking information is not provided.

NON-ACCEPTED EXCHANGES:

Items not meeting the stated requirements will be returned at the customer’s expense.
Damaged items due to customer error, altered or soiled items, and customized/ discounted/ gifted items cannot be exchanged.
Do not process any exchange without confirmation from us.

EXCHANGE AMOUNT:

The customer is responsible for 2-way shipping costs, customs fees, and related duties.
Exchange amount is based on the purchasing price, excluding original fees, shipping charges, and taxes/duties.
Differences for lower-priced exchanged items will be credited as a coupon for future purchases.

RETURN/REFUND/CANCELLATION:

DEFECTIVE ITEMS FROM MANUFACTURER:

Report defects with photos and videos to sales@lalleedesign.com or via live chat within 2 days of receipt.
Return the defective item using the exchange procedure.
The purchased amount will be held for you to place a new order or save for future purchases.

IMPORTANT NOTES:

Customer service recommendations are for reference. Final decisions are based on detailed order confirmation.

SHIPPING POLICY:

International Shipping: Available worldwide.
Shipping Time: Typically 7–20 days, depending on the region.
Express Shipping: Costs more, depending on time and region.
Shipping Fee: Calculated at checkout based on weight and destination; excludes taxes or duties.
Tracking: Provided via email 2–3 working days after shipment.

PLEASE NOTE:

Ensure accurate shipping information to avoid delays.
Shipping fees do not include customs taxes; customers are responsible for these payments.
Contact us about taxes and customs fees before informing the shipping service.
Refusing shipments means you are responsible for any incurred duties, taxes, and return costs, which will be deducted from your purchase amount.

QUESTIONS & COMPLAINTS:

For more information or to make a complaint, email sales@lalleedesign.com or contact us via WhatsApp at (+84) 989 293 965.

Log In to Your Account:
- Sign in to your account on our website.
Browse and Select Products:
- Navigate to the product categories on the homepage.
- Choose the product you wish to purchase and add it to your cart.
Product Confirmation and Payment:
- Review your cart and ensure all items are correct.
- Proceed to checkout and enter your contact information and shipping address.
- Select your preferred payment method.
- Click “Place Order” to complete the purchase.

Enter Contact and Shipping Information:
- Provide your contact details and shipping address.
Select Payment Method:
- Choose your preferred payment option from the available methods.
Finalize the Order:
- Click “Place Order” to submit your payment and complete the purchase.

Receive Confirmation Message:
- You will receive a confirmation message from L’ALLÉE via email or SMS.
Order Verification Call:
- Our team will call you to confirm the details of your order.

If you have any questions or need assistance, feel free to reach out to our customer service.