Classic Set Design
Size — 2XS
- Sale items are final, non-returnable
- Customize size: 15–20 business days processing time
- Standard size: 7–15 business days processing time
Details and Fit
CARE INSTRUCTIONS
L’ALLÉE | CARE INSTRUCTIONS
Each L’ALLÉE creation is crafted from premium fabrics and delicate silhouettes. Adhering to these care instructions will ensure the longevity, structure, and timeless beauty of your garment.
CLEANING
- Professional Dry Clean Only: To preserve fabric integrity, do not hand wash or machine wash. Professional dry cleaning is strictly recommended.
- Color Separation: Always wash dark, red, and white garments separately to prevent color bleeding or transfer.
STEAMING & PRESSING
- Gentle Steaming: Use a steamer at medium heat for silk, pleated, or delicate fabrics.
- Detail Protection: Avoid direct high heat on structured elements, intricate embellishments, or draped silhouettes to prevent deformation.
DRYING & STORAGE
- Shape Preservation: Always hang garments vertically after use or cleaning to maintain their original form. Use padded hangers to protect the shoulder structure.
- Storage Environment: Store in a cool, dry place, shielded from direct sunlight to prevent color fading.
IMPORTANT NOTES
- Hardware & Accessories: Avoid contact with sharp objects (watches, jewelry, or nails) to prevent snagging or damaging the delicate fabric surface.
- Disclaimer: Damage or distortion resulting from improper care is not covered under our exchange policy.
OUR PHILOSOPHY
- Luxury deserves thoughtful care. Please follow these instructions meticulously to preserve the integrity of your L’ALLÉE piece.
Contact Support/ Whatsapp: +84-963-271-383
Duties & Taxes
- Import duties and taxes may apply upon arrival in your country.
- Any additional customs charges are the responsibility of the recipient.
- These fees are determined by local authorities and are beyond our control.
- For further details, please contact your local customs office.
Shipping, Return & Exchange
SHIPPING:
- Global Availability: We offer worldwide shipping to most destinations.
- In-stock items: Delivered within 5–7 business days
- Made-to-order items: Require additional production time, with total delivery up to 15–20 days
- Shipping Fees: Calculated at checkout based on the total item count, package weight, and destination.
RETURN & EXCHANGE:
- Condition: Items must be unworn, in pristine condition, and returned in their original LALLEE packaging (including all tags and accessories).
- Timeline: Exchange requests must be submitted within 7 days of receipt
- Required Proof: An unboxing video and the original order receipt are strictly mandatory to process your request.
- Exchange Value: The eligible value is based on the product price only. Initial shipping fees, taxes, and duties are non-refundable and excluded from the exchange credit.
- Refund Policy: We do not offer cash refunds. Any price difference will be issued as Store Credit for your future purchases.
CANCELLATION:
- Orders Not Yet Shipped: Please contact our Customer Service team immediately if you wish to cancel an order that has not been dispatched. We will assist you with the cancellation and issue a full refund.
- Refund Timeline: The process typically takes 10–15 business days from the date of your request, though it may take up to 30 business days depending on your card issuer’s policies.
- Exclusion: This cancellation policy does not apply to Final Sale or discounted items purchased during promotional seasons.
Orders Already Shipped: Once an order has been dispatched, we are unable to process a cancellation.
