Mystique Hooded Lace Evening Gown

L’ALLÉE | CARE INSTRUCTIONS

Each L’ALLÉE creation is crafted from premium fabrics and delicate silhouettes. Adhering to these care instructions will ensure the longevity, structure, and timeless beauty of your garment.

CLEANING

- Professional Dry Clean Only: To preserve fabric integrity, do not hand wash or machine wash. Professional dry cleaning is strictly recommended.

- Color Separation: Always wash dark, red, and white garments separately to prevent color bleeding or transfer.

STEAMING & PRESSING

- Gentle Steaming: Use a steamer at medium heat for silk, pleated, or delicate fabrics.

- Detail Protection: Avoid direct high heat on structured elements, intricate embellishments, or draped silhouettes to prevent deformation.

DRYING & STORAGE

- Shape Preservation: Always hang garments vertically after use or cleaning to maintain their original form. Use padded hangers to protect the shoulder structure.

- Storage Environment: Store in a cool, dry place, shielded from direct sunlight to prevent color fading.

IMPORTANT NOTES

- Hardware & Accessories: Avoid contact with sharp objects (watches, jewelry, or nails) to prevent snagging or damaging the delicate fabric surface.

- Disclaimer: Damage or distortion resulting from improper care is not covered under our exchange policy.

OUR PHILOSOPHY

- Luxury deserves thoughtful care. Please follow these instructions meticulously to preserve the integrity of your L’ALLÉE piece.

Contact Support/ Whatsapp: +84-963-271-383

- Import duties and taxes may apply upon arrival in your country.

- Any additional customs charges are the responsibility of the recipient.

- These fees are determined by local authorities and are beyond our control.

- For further details, please contact your local customs office.

SHIPPING:

- Global Availability: We offer worldwide shipping to most destinations.
- In-stock items: Delivered within 5–7 business days
- Made-to-order items: Require additional production time, with total delivery up to 15–20 days
- Shipping Fees: Calculated at checkout based on the total item count, package weight, and destination.

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RETURN & EXCHANGE:

- Condition: Items must be unworn, in pristine condition, and returned in their original LALLEE packaging (including all tags and accessories).

- Timeline: Exchange requests must be submitted within 7 days of receipt

- Required Proof: An unboxing video and the original order receipt are strictly mandatory to process your request.

- Exchange Value: The eligible value is based on the product price only. Initial shipping fees, taxes, and duties are non-refundable and excluded from the exchange credit.

- Refund Policy: We do not offer cash refunds. Any price difference will be issued as Store Credit for your future purchases.

CANCELLATION:

- Orders Not Yet Shipped: Please contact our Customer Service team immediately if you wish to cancel an order that has not been dispatched. We will assist you with the cancellation and issue a full refund.

- Refund Timeline: The process typically takes 10–15 business days from the date of your request, though it may take up to 30 business days depending on your card issuer’s policies.

- Exclusion: This cancellation policy does not apply to Final Sale or discounted items purchased during promotional seasons.
Orders Already Shipped: Once an order has been dispatched, we are unable to process a cancellation.

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